Tag: franchising

The trouble with franchising

I must admit there’s a second half to the sentence.  It should read: The trouble with franchising your business is that it takes away your focus from other things. It’s not a very punchy as a title, though. Punchy or…

The Dog’s Doodahs

I wish I was talking about the Bee’s Knees, really I do.  But I’m not… I’m talking about a dog and his, well, let’s just say, he’s very good at what he does! (And I’m not even going to do…

What is customer service?

Virgin (an organisation I used to work for) was always very good at taking a traditional product or service, turning it on its head and delivering it in a way that was focused on the customer, rather than the product. I was…