Category: Training

Europcar Part 2

So, I wrote a blog about the Eastern European guy from Europcar who told me that I needed to go and talk to myself to ask me what I needed to do about our Europcar corporate account… But I booked…

Bizarre Conversation

I had the most bizarre conversation I have ever had with a service provider this afternoon. Let me set the scene for you: We have had a corporate account with Europcar for about 8 years or so. I ring the…

Is Writing a Thing of the Past?

Now, I have to say I’m no technophobe… I have an i-pad and everything. Although, it still amazes me how I can download an album from i-tunes onto my ‘phone and faster than I can switch them on it’s on…

10 Things I Can No Longer Do

I’m away working at the moment… the lovely Reading, thanks very much for asking. It’s been pretty good.  The work is interesting (taking barometer readings of business culture through group and and one to one meetings), the weather has been…

Three Easy Steps to Naff Off Your Reader

One of the loudest and most buzziest bees in my bonnet is the one that bangs on about using conversational English when the team writes to customers. Every time I talk about it I see eyes being raised to the…

Hardest Game in the World…

Well, not quite, but training is a professional discipline with its own rules, jargon, practices and professional body. That’s why it always fascinates me why any Tom, Dick or Harry thinks they can ‘give it a go’. But once again…

A series of embarrassing moments

Have you ever had one of those days when everything conspires to embarrass you in front of your peers, friends, family and random people you happen to meet along the way? I’ve just had one of those days… I have…

There’s a difference between training and development

Sometimes I despair and other times I just get frustrated. I’m part of a team running a long term management development programme for an American company at the moment. The company is successful, makes profit and has been around for…

All Trainers are Prima Donnas

There’s a rumour that goes around that all trainers are needy, attention seeking basket cases. Hmmm… being a trainer myself I can’t subscribe to that view at all.  Just tell me I’m great  and that you like me or I’ll…

The Cold Call

I get at least 10 calls a week asking me to take part in surveys. Usually I say something (relatively) polite and hang up. But yesterday I had a moment of weakness.  I don’t know what it was.  I was…