Author: Richard Lambert

The Fabric of Britain

I was sitting in the TV room on Saturday night ruminating, yes ruminating on being British. I realised that I actually love being part of the fabric of this country and everything that it stands for even though quite a…

Europcar Part 2

So, I wrote a blog about the Eastern European guy from Europcar who told me that I needed to go and talk to myself to ask me what I needed to do about our Europcar corporate account… But I booked…

Bizarre Conversation

I had the most bizarre conversation I have ever had with a service provider this afternoon. Let me set the scene for you: We have had a corporate account with Europcar for about 8 years or so. I ring the…

Is Writing a Thing of the Past?

Now, I have to say I’m no technophobe… I have an i-pad and everything. Although, it still amazes me how I can download an album from i-tunes onto my ‘phone and faster than I can switch them on it’s on…

10 Things I Can No Longer Do

I’m away working at the moment… the lovely Reading, thanks very much for asking. It’s been pretty good.  The work is interesting (taking barometer readings of business culture through group and and one to one meetings), the weather has been…

Three Easy Steps to Naff Off Your Reader

One of the loudest and most buzziest bees in my bonnet is the one that bangs on about using conversational English when the team writes to customers. Every time I talk about it I see eyes being raised to the…

Swearing is Good

I don’t actually believe that but sometimes it does seem to be the only real option when a series of ‘things’ go belly up. Take the last 24 hours for example. I drove up from my Parent’s home in East…

Mirror, Mirror on the Wall

Once upon a time… (I’ve always wanted to start a story with those words!) Once upon a time there was a franchisor who had a magic mirror (for mirror, read network).  The franchisor used to look in the mirror as…

Getting to Grips With Social Media

Or, as my daughter pronounces it Social Meedja! We’ve always been involved around the fringes of Social Media with our franchise business.  You know the sort of thing: dabbling in a bit of Facebook here, attracting a few followers on…

Hardest Game in the World…

Well, not quite, but training is a professional discipline with its own rules, jargon, practices and professional body. That’s why it always fascinates me why any Tom, Dick or Harry thinks they can ‘give it a go’. But once again…