Perfect Process

Sometimes you look at something (or someone) and you can’t quite believe what you are seeing.
I had one of those moments last week. I had to look several times before I could believe it. And I still don’t quite credit what I was looking at.
Let me tell you what I saw.
There was a man, a cleaner, working in Edinburgh Airport. ¬†He was cleaning the hand rail of a moving walk way Instead of simply standing at one end or the other of the moving walk way and letting the hand rail pass under his cleaning cloth the guy was travelling the moving track cleaning the same spot… over and over again.
When the escalator reached the end he walk back down to the other end and cleaned the other hand rail… or at least one spot of it. It was fascinating to watch.
And funny.
But the whole incident reminded me of something an old acquaintance used to say to me.¬†Recruitment is not about finding brilliant people, it’s about finding ordinary people and getting them doing brilliant things… and for that you need good processes.
I can’t help thinking that if the poor cleaner guy had a good process to follow he wouldn’t have been in the predicament he found himself… although I’m not sure he knew what was going on.
The thing about it is, though, that a process has to be trained and then the person who is to follow it has to have the right motivation to make sure it’s implemented.
It’s all down to management… first of all make sure the process is correct, then training it correctly and then monitoring it to make sure it’s applied.
Sometimes people ask me if that doesn’t take away job satisfaction… it doesn’t. The satisfaction comes from implementing a perfect process.

1 comment for “Perfect Process

  1. 25 May, 2012 at 09:12

    Sorry to have to say this, but at times I think you are fick. It is pretty obvious the only part of the escalator hand rail used is the bit at the bottom, so that is the only bit that needs cleaning. Surely you do not grab it half way up, do you? To be sure, to be sure, you are ticker than tick, Sir.

    Loved it.

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