I received a phone call out of the blue last week and it was a salient lesson in the art of not being a muppet.
Oh, yes, not being a muppet is an art and one it seems to be taking me quite a long time to perfect. I think perhaps my general muppetry should be subject of a series of blogs on the matter.
Let me give you he details so you can see what I mean.
As I was saying, I received this phone call. I was just pulling up at the training centre I was working at in Powys, Wales… that’s an interesting story in it’s own right; Broneirion House is a Girl Guide centre (yes, a Girl Guide centre) which doubles up as a training venue. The centre has lost a chunk of funding from Girl Guiding UK and we are very glad to help them fill the hole in some small way.
My phone rang and I immediately thought to myself that it was going to be a crank call… by crank I mean someone asking me to take part in a ‘short survey’.
I can’t say I was short or rude when I answered the phone but I could have been more enthusiastic. And I should have been because it turned out to be an inbound lead from a company that is about to start franchising and their first franchise is likely to be a large scale international… in fact, the deal was already on the table and I was catapulted into an in depth conversation about how we could help them get ready for franchising and even the next meeting.
And all this sitting in the car park of a Girl Guide centre in mid-Wales.
Anyway, part of my immediate job was to be a bit of a party pooper, especially as the guy who wants to take the international master licence is a serial franchisee, has loads of experience and, by all accounts, is a sharp cookie.
Some care is needed, then, and the first thing we talked about was the legal agreement and the potential not to franchise, but to set up a regional development agreement. Whichever way they decide to go, it’s clear that the legals are going to be critical to their success or otherwise.
Of course, there’s plenty more to be done and we’re right at the start of the process so it should prove to be an interesting project.
I’ll keep you posted how we get on now that I’ve managed to survive my original muppetry. Our first meeting is scheduled for next week and I just need to make sure I’m not a muppet then!
Still, that phone call, received out of the blue, has taught me a real lesson… never to assume I know what an inbound phone call is going to be about.