EasyJet – easy cancellations

I know it’s a bit late but Happy Christmas to you… hope you had a good one!

I know it’s a bit less late but Happy New Year to you… hope you have a good one!

Have you ever tried to cancel a flight with EasyJet and get your money back?

No?

My advice to you is: don’t bother.  You won’t get your money back and, to be entirely fair, it says as much in the terms.  It’s the same with every budget airline, just about.

However, what happens when the shoe is on the other foot?

Let me explain what I’m getting at.  The present Mrs Lambert and I were invited to a Christmas party on the 16th December.  The party was in Norwich and we live in Edinburgh, but no great challenge.  We booked EasyJet to Stansted well in advance and got a bargain.  Hire car to Norwich and job done… or so you would think.

I’d just dropped the woofer off at a mate’s and was driving back to Edinburgh to pick up the trouble and strife ready to go to the airport.  Time was a little tight; there was about an hour and a half until our flight, but no great panic.

At this point my ‘phone beeped at me.  Here’s the message, word for word:

We regret to inform you that due to unforeseen circumstances your flight today has been cancelled.  Please visit EasyJet.com for further details.  easyJet team.

Thanks a flaming million EasyJet.

No other flights were available from EasyJet, Flybe to Norwich was too expensive and the train was a million pounds because we hadn’t booked 3 years in advance.

So there was nothing for it.  We cancelled the trip on the 16th and made alternative arrangements to visit family which was all being wrapped up in the same visit.

To be fair to EasyJet I got a refund very quickly (or at least it was processed quickly, not sure if it’s hit my credit card yet) but I have had no explanation, no apology and no chance of any kind of compensation, even though my re-arranged trip cost be £130 instead of the £63 I had paid to the orange one.

To me, though, it’s not about the money.  It’s about the lack of recognition of the inconvenience it caused.  There’s just no acknowledgement, or at least that’s how it seems.  In fact, I got the distinct impression that someone just shrugged their shoulders and said ‘never mind, hey’.

It makes me want to have a full and frank conversation with someone.  But, of course, that’s impossible.  It’s all done over the net.

 

2 comments for “EasyJet – easy cancellations

  1. Richard Lambert
    5 January, 2012 at 17:47

    My heart bleeds for you David. It always seems as though it’s the critical flights that are affected like the time my dad was waiting to pick me up or the desperate meeting! And it’s not infrequent either!

  2. 5 January, 2012 at 16:14

    Yep thats the attitude. Five years ago I had to go at short notice to London, best flight next was Easyjet to Stanstead, got to Edinburgh, security and gate, then sat three hours as plane was leaving Stanstead or wherever to come to Edinburgh 10 minutes after it was due to depart! Three and a half hours late at Stanstead, and there was no hire car which I had paid Easyjet for, three times I queued at the car hire desk with wrong booking refs, twice at Easyjet to get them. Finally paid direct for car, took eleven months to get fee back from Easyjet/

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